FAQ

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answers to our most

Frequently Asked Questions

  1. 1. What if I don't know my/their ring size, or order the wrong size?

    We have our Perfect Fit guarantee to help you get the right fit. If you order your ring and it is not the right size, you have 30 days from the time you receive your ring to return it for a one-time resize for a fee equal to 15% of the original cost of the ring (rings with wooden inlays) or equal to the labor and materials required to resize the ring (all gold rings).

     If you are buying a gift and are unsure of the size needed, reach out to us as we have tips and tricks we can share to help gauge the right size to order. 

     If the ring is for yourself we suggest you visit any local jeweler and ask to be sized for a ring in a comparable width and profile to the one you plan to order. 
  2. 2. Can you use my own materials?

    We can work with some of our customers' own materials. It is best to reach out to us with the materials you are looking to use and let our customer care team help you with your request. 

    We recommend you only consider using or reusing your own materials if it is for sentimental reasons, as it is often not budget friendly to do so seeing as there is a lot of work involved in processing raw materials or breaking down and reusing older jewelry. 
  3. 3. How durable are rings with wood or stone inlays? Can they get wet? Is hand sanitizer a problem?

    Wooden rings do need a little more care and attention to ensure the wood remains protected, but they are capable of lasting a lifetime with proper care. 

    With our ring styles the wood is mostly protected by being set down into a metal base, and then covered with a waterproof acrylic finish. You may need to send your ring in on occasion for our free refinishing service if the protective coating over the wood wears away or becomes damaged. We replace this coating free of charge and only ask that customers cover the shipping costs associated with sending their ring in.

    The protective acrylic coating means you can wear your ring while swimming, showering, using hand sanitizer and most daily activities without worry. However, it can be damaged by harsh chemicals so we recommend removing your ring when using cleaners or nail polish remover. 
  4. 4. Where do you ship to?

    We are happy to ship to most areas worldwide using UPS delivery or standard post.

    If you do not see an option for your country on our checkout page, please reach out to us with your address and we can provide you with a custom quote.
  5. 5. I'm trying to surprise someone, do you ship discreetly?

    Yes. We try to ship our packages as discreetly as possible so as not to ruin any surprises. 

    Your package will arrive from NCJ, and the only place any information may be seen is on the customs declaration (although we do mark over this in black). 

     If you are worried about your package ruining a surprise, UPS offers pick up locations around the globe to which we can ship directly, and may have an Access Point near you. You can search for an access point here: https://www.ups.com/dropoff/.
  6. 6. How long will it take to receive my order?

    Most of our items are handmade when you place your order. Throughout the year, our creation timeline varies based on our current order volumes. Our typical creation time is between 2-4 weeks. 

    If you have an upcoming date and you are worried about receiving your purchase in time, please reach out to us before ordering so we can work with you to accommodate your timeline. 
  7. 7. Do you offer payment plans?

    We are happy to work out a payment schedule with you if you ask. However, as a small business we cannot offer extended payment plans. We will happily work with you on a payment timeline, but your product will not ship until the item is fully paid. 

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