We guarantee the structural integrity of our jewelry. All Northwood jewelry is warranted to be free from manufacturing defects in material and/or workmanship. In the case of manufacturing defects, the warranty provides repairs to the item free of charge*. This warranty is void if jewelry is repaired or resized by any other jeweler, or if jewelry has been modified in any way.

*See our Shipping policy for associated shipping costs.


Center gemstones or gemstones larger than .05ct are not covered under warranty. Melee gemstones (2mm or smaller) will be replaced free of charge for the first 6 months. If there is damage to the piece during the first 6 months, such as a missing or damaged prong, melees will be replaced for a fee equal to materials and labor.

Forever One Charles & Colvard moissanites over 4mm come with a warranty from Charles & Colvard. You will receive a warranty card with your purchase and will be responsible for setting up your warranty with them.

Gold and Wood Rings

Because wooden rings need to be worn with care, this warranty does not cover chips, dents, breakage, cracks or faster wear of the acrylic finish on the wood portion of the ring than what is considered average.


We will do everything we can to repair your Northwood jewelry for a nominal cost if your item needs repairs that fall outside our Limited Warranty. Repairs will be assessed and an estimate provided and agreed upon before repairs begin.

We offer free inspection of gemstone settings on all Northwood jewelry for the lifetime of the piece(s). Jewelry with gemstone(s) should be inspected annually for loosening of the stone(s) in their setting(s).

If you have questions about damage to your Northwood jewelry or suspect your gemstone(s) is(are) becoming loose, please write to us at sales@northwoodjewelry.com or use our contact form to reach out to us.

Northwood products that contain natural materials such as wood will need to be refinished from time to time to ensure the waterproof acrylic finish that protects these natural materials from water remains in good condition.

We offer free refinishing of the waterproof acrylic finish for the lifetime of your jewelry with natural material inlays, such as wood. Minor repairs will be completed free of charge when your item arrives for refinishing. If you require major repairs please contact us before sending your item to us to discuss repair options.

For all care, repair, and refinishing, shipping is the responsibility of the customer, as outlined in our Shipping policy.


For newly purchased products over $100, shipping through UPS—fully insured against loss or damage—is provided; your package will be covered until the moment it’s delivered to you. Customers may choose to upgrade the shipping method for their order at checkout. We cannot accept shipping labels created by customers to ship new products to their destination.

International orders are shipped with appropriate customs information and all legally required details for customs and duty purposes. We cannot alter our descriptions or in any way try to skirt legally required reporting to avoid customs and duty fees. Customers are responsible for understanding their country’s import fees for the products they purchase, and for abiding by their country’s import restrictions.

Shipping fees, VAT charges, and customs/duty fees associated with the shipping of your product are the responsibility of the customer unless expressly provided by us.

If a package is returned because the recipient was not available or could not be contacted at the time of delivery, any shipping and import fees will be deducted from the total refund amount (as per our Refund policy) for the product.


To return or exchange new products and to send products in for warranty services, customers must purchase their own shipping, safely package their product(s) for shipment, and insure their package appropriately. We recommend you contact us before shipping across any international border for help if you have questions about regulations, best practices or proper shipment of your items. We have extensive knowledge of how to properly ship products containing wood, precious materials and other natural materials that we would be happy to share with you.

Packages that accrue customs charges will be refused if Northwood cannot contact the sender for payment within the shipping courier’s allotted holding time frame.

Exchanges, repairs, refinishes, and resizes will be charged shipping when the product(s) is(are) ready to be returned to the customer. At this time, customers will receive multiple shipping options, with either UPS or Canada Post, and may select their preferred shipping method. Customers are responsible for any and all customs charges associated with the return shipping of their product(s).

Damage or loss during the shipping and handling of returned packages is not the responsibility of Northwood.

Order cancellation requests must be submitted in writing within 48 hours of the time the order was placed. Deposit and partial payments are non-refundable. If an order cancellation request is received outside of this time frame, our regular Returns, Refunds & Exchanges policy will apply.

Returns and exchanges are accepted on all Northwood jewelry within 14 days of receiving your product(s). Products must be returned in original, unworn condition. Modifications made to the original product(s), abnormal signs of wear, or having our jewelry worked on by any other jeweler voids the ability to return the product(s) for refund or exchange. Custom orders, deposits, inscription fees, and partial payments are not eligible for refund.

As each product is made to order, a 10% restocking fee plus $40 for shipping (USA/Canada) or applicable shipping costs (outside USA/Canada) will be deducted from the total refund amount.

Exchanges apply to item(s) of equal or greater value than the original item(s) ordered. If an item of lesser value is chosen for exchange, the difference in cost between the original and new item will not be refunded.

Customers are responsible for safe return shipping of the product(s) and any fees associated with return shipping. Please see our Shipping policy for more information.


Due to the natural materials used in our rings with wooden inlays, most gold and wood rings cannot be resized without being remade. Our Perfect Fit guarantee has you covered if you need to have these ring styles resized.

Under this guarantee, you can ship your ring with a wooden inlay to our shop in Nova Scotia (see our Shipping policy) within 30 days of receipt for one resize at 15% of the original cost of your ring. This 15% fee will be calculated using the base cost of the ring only. If you purchase a ring with a gemstone, the cost for resizing will be calculated based on the cost of the ring without the gemstone. If necessary, separate setting fee(s) will be charged to reset the gemstone(s) once the ring has been recreated in the new size. Northwood does not accept responsibility for any damage to gemstones that may occur during extraction and resetting during a resize or repair. If applicable, separate inscription fee(s) will be charged (in addition to the 15% fee) to re-add the inscription(s) to the resized ring(s).

Ring(s) must be in unworn condition and shipped within the 30-day validity period of our Perfect Fit guarantee. Rings returned after 30 days of receipt will not be eligible for our Perfect Fit guarantee (see Resizing Gold and Wood Rings after 30 days). Custom rings may not be eligible.

Special Note: The natural materials used to create your original ring may be replaced when the ring is recreated in the new size. The resized ring you receive may therefore vary in appearance from your original ring (specific examples of these variations include wood tone, wood grain pattern, etc.).


We will resize gold and wood rings, as outlined in our Perfect Fit Guarantee, outside of the 30-day window. The fee for resizing outside the 30-day window is equal to the labor and materials required to resize the ring, which is 35% of the current retail price of the ring. Please see our Perfect Fit Guarantee for all other gold and wood ring resizing details.


All gold rings can be resized for a fee equal to the labor and materials required to resize the ring. Please write to us by email at sales@northwoodjewelry.com or use our contact form for a quote, if necessary, as resizing fees for gold rings depend on ring style, width, number of gemstones, etc.

We offer flexible interest-free payment plans for our customers’ convenience. These payment plans are a layaway option only, therefore the product(s) will not be shipped until the payment plan has been completed and the product(s) are paid for in full. Production of the product(s) begins once 50% of the purchase price has been paid. Layaway installments are non-refundable.

Customers may choose to pay the remainder owing towards their plan early. In this case, the product will be considered paid from the date of the final payment. Production will begin at this time and be completed within our regular production timelines (from the date of the final payment).

Please write to us by email at sales@northwoodjewelry.com or use our contact form if you wish to set up a layaway plan.

Only one sale or discount may be applied to a single purchase (sales and special discount offers cannot be combined).

Sales and discount items are not eligible for installment options (layaway plans).

All Ever & Ever collection products are final sale.

Our Warranty, Shipping, Order Cancellation, Gold Ring Resizing, Layaway, and Sales & Discounts policies still apply to Ever & Ever collection products.


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from northwoodrings.com (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org. – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may also use this information in remarking and advertising efforts. SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress to power our online store. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: FACEBOOK – https://www.facebook.com/settings/?tab=ads GOOGLE – https://www.google.com/settings/ads/anonymous Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@northwoodrings.com or by mail using the details provided below: 517 King Street, Bridgewater, NS, B4V1B3, Canada


OVERVIEW This website is operated by Northwood Rings. Throughout the site, the terms “we”, “us” and “our” refer to Northwood Rings. Northwood Rings offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on WordPress.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 – ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 – PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy. SECTION 7 – OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. SECTION 8 – THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. SECTION 10 – PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. SECTION 12 – PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Northwood Rings, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. SECTION 14 – INDEMNIFICATION You agree to indemnify, defend and hold harmless Northwood Rings and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 – SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. SECTION 16 – TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). SECTION 17 – ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 18 – GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 517 King Street, Bridgewater, NS, B4V 1B3, Canada. SECTION 19 – CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. SECTION 20 – CONTACT INFORMATION Questions about the Terms of Service should be sent to us at support@northwoodrings.com.

Policies Updated As Of April 14th, 2022. These Policies Are Subject To Change At The Discretion Of Northwood Custom Jewelry.