Northwood Jewelry Warranty
We take pride in the craftsmanship of our jewelry and stand behind the quality of our products. We are pleased to offer a comprehensive warranty on all Northwood created jewelry to ensure your satisfaction and peace of mind.
Our warranty covers all Northwood created jewelry for a period of two (2) years from the date of purchase. During this time, we guarantee the structural integrity of our jewelry and that it will be free from manufacturing defects in material and/or workmanship.
Under this warranty, we will repair any manufacturing defects in your jewelry free of charge*. This includes any issues arising from the craftsmanship or materials used in the creation of the jewelry.
Scope of Warranty Coverage
Our warranty is designed to provide coverage for manufacturing defects in our jewelry. It does not cover issues arising from rough wear, misuse, or inappropriate handling of the jewelry. Manufacturing defects include but are not limited to:
- Porosity in metal leading to structural weakness.
- Poor soldering or welding resulting in breakage or separation of components.
- Prongs or settings not adequately securing gemstones, causing them to become loose or fall out.
- Cracks or fractures in the jewelry resulting from the manufacturing process.
However, our warranty does not cover damages resulting from the following:
- Accidental impacts, rough usage, or improper handling of the jewelry.
- Damage caused by wearing the jewelry while engaging in tasks that may cause undue stress on the piece.
- Alterations, modifications, or repairs conducted by anyone other than Northwood Jewelry or its authorized representatives.
- Damage due to exposure to harsh chemicals, excessive heat, or corrosive substances.
It is important to note that jewelry requires proper care to maintain its longevity. Regular inspections, refinishing, and prompt attention to any issues will ensure the continued beauty and durability of your jewelry.
Our team of skilled artisans carefully crafts each piece of jewelry to meet our high-quality standards. In the rare event that a manufacturing defect occurs, we stand behind our products and are committed to addressing the issue promptly and professionally.
Please contact us if you have any concerns about your jewelry or need assistance with repairs. We are here to help and ensure your jewelry brings you joy for many years to come.
Note: The warranty coverage may also exclude certain conditions as outlined in the "Exclusions" section of this warranty document.
The warranty for our jewelry remains with the product, allowing it to be transferred to subsequent owners if the jewelry is sold or gifted. The warranty length does not change and is valid for two years from the initial owners receipt of the jewelry.
The following items are excluded from our warranty coverage:
- Custom-made products.
- Products made with or from customer-provided materials.
- Jewelry made to customer specifications that the customer was advised against.
Repair Assessment and Process
For warranty repairs, the item must be returned to us. In special circumstances, where the repair is minor, we may allow a qualified jeweler closer to the customer to complete the repair to save time, money, and reduce mailing.
We recommend that jewelry with gemstones be inspected annually by a reputable jeweler for any loosening of stones in their settings. Melee gemstones (2mm or smaller) will be replaced free of charge for the first 6 months. After the first 6 months, melees may be replaced for a fee equal to materials and labor if damage occurs due to missing or damaged prongs.
Wood and Natural Inlays Refinishing
Jewelry with natural material inlays, such as wood, may need refinishing from time to time to ensure the waterproof acrylic finish protecting these materials from water remains in good condition. Signs that refinishing may be needed include deep scratches, dull or rough surfaces, flaking of the finish, or a pronounced crackling effect. For the lifetime of your jewelry with natural material inlays, we offer free refinishing of the waterproof acrylic finish. Minor repairs will be completed free of charge when your item arrives for refinishing. If major repairs are required, please contact us before sending your item to discuss repair options.
Shipping for Warranty Repairs
For warranty repairs, we will provide reasonable shipping coverage to facilitate the repair process.
If major repairs are required that fall outside the warranty coverage, we will communicate the cost and repair options to the customer before any repair work takes place.
Lifetime Care, Repair & Refinishing
Beyond the two-year warranty period, we offer lifetime care, repair, and refinishing for a nominal cost. Please contact us with images and/or a description of the issue, and we can help you assess the best way to move forward with repairs.
Please note that gemstones larger than .05ct and center gemstones are not covered under warranty. Forever One Charles & Colvard moissanites over 4mm come with a separate warranty from Charles & Colvard, and customers are responsible for setting up their warranty with them.
If you have any questions about our warranty, need assistance with repairs, or suspect issues with your jewelry, please contact us at email@example.com or use our contact form on the website.
Note: See our Shipping policy for associated shipping costs.
Canada and USA Shipping Rates and Estimates
New orders above $500 CAD qualify for free shipping within Canada and the USA. Orders are shipped either UPS or Canada Post/USPS with tracking and insurance.
Crafted in Canada, Duty-Free for You!
At Northwood Custom Jewelry, we take pride in creating our exquisite pieces right here in Canada. As a result of our commitment to quality craftsmanship and ethical practices, our jewelry qualifies for duty-free treatment under the USMCA (United States-Mexico-Canada Agreement). This means that when you order from us, you won't have to worry about paying additional duties on your purchase.
The USMCA allows for preferential treatment on certain goods originating from Canada, Mexico, and the USA, fostering a seamless flow of products across borders. By sourcing our materials locally and crafting each piece with passion and precision, we ensure that our jewelry meets the rules of origin criteria to qualify for this beneficial agreement.
When you shop with us, you not only get a beautifully handcrafted piece of jewelry but also the assurance of a smooth and hassle-free shopping experience. Say goodbye to unexpected customs charges and enjoy the exceptional artistry of Canadian jewelry without the extra costs.
Enjoy the convenience of free local pickup at our location, 517 King Street, Bridgewater, NS. After placing your order and selecting local pickup at checkout, we will prepare your order, and you will receive an email notification when it's ready, along with pickup instructions.
Our in-store hours are 10 am to 4 pm Monday, 10 am to 5 pm Tuesday to Thursday, 10 am to 6 pm on Friday, and 12 pm to 4 pm on Saturday. Please bring your order confirmation email when you visit for pickup.
We offer international shipping to most countries. If your country is not listed during checkout, kindly contact us with your address, and we'll explore available shipping options for you.
Shipping charges for international orders will be calculated and displayed during checkout.
Please note that your order may be subject to import duties and taxes (including VAT) imposed by your destination country. Any such charges are your responsibility as the customer, and [Northwood Custom Jewelry] cannot be held liable for them.
Order Status and Tracking
When your order is shipped, you will receive an email notification from us, including a tracking number. Please allow up to 48 hours for the tracking information to become available.
If you haven't received your order within 10 days of receiving the shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number. We will promptly investigate the status of your shipment for you.
Shipping to P.O. Boxes
Please note that UPS does not deliver to P.O. and APO addresses. If a P.O. Box address is provided during checkout and you have selected UPS as the shipping option, we will make every effort to contact you for an updated address. If we are unable to reach you in a reasonable timeframe, we may switch your shipping method to an equivalent-priced option with USPS/Canada Post.
Returned Packages and Customs Charges
For returning or exchanging new products and sending products for warranty services, customers are required to purchase their own shipping, safely package their product(s), and ensure appropriate insurance. We recommend contacting us before shipping internationally for assistance and information on regulations and best practices. We are happy to share our extensive knowledge on shipping products containing wood, precious materials, and other natural materials.
Packages that accrue customs charges will be refused if we cannot contact the sender for payment within the shipping courier's allotted holding time frame.
Exchanges, repairs, refinishes, and resizes will incur shipping charges when the product(s) are ready to be returned to the customer. Customers will be provided with multiple shipping options (UPS or Canada Post) at that time and may select their preferred method. Customers are responsible for any customs charges associated with return shipping.
Please note that damage or loss during the shipping and handling of returned packages is not the responsibility of Northwood Custom Jewelry.
Returns, Refunds & Exchanges
Returns and exchanges are accepted on all Northwood jewelry within 14 days of receiving your product(s). Products must be returned in original, unworn condition. Modifications made to the original product(s), abnormal signs of wear, or having our jewelry worked on by any other jeweler voids the ability to return the product(s) for refund or exchange. Custom orders, deposits, inscription fees, and partial payments are not eligible for a refund.
As each product is made to order, a 10% restocking fee plus applicable shipping costs will be deducted from the total refund amount.
Exchanges apply to item(s) of equal or greater value than the original item(s) ordered. If an item of lesser value is chosen for exchange, the difference in cost between the original and new item will be issued in store credit.
Customers are responsible for the safe return shipping of the product(s) and any fees associated with return shipping. Please see our Shipping policy for more information.
To start a return, please contact us at email@example.com so we can send you instructions on how and where to send your package.
You can always contact us for any return question at firstname.lastname@example.org
Most of our rings can be resized. If it's unable to be resized, it will be noted on the product listing. Resizing is done for the cost of the materials and labor, and customers are responsible for their shipping costs. Pricing can vary widely, but the closer you are to the correct size, the less cost you'll incur. That's why it's best to try to be accurate with your sizing when you order.
For our wood rings, we offer a 30-day Perfect Fit Guarantee, as resizing these rings often requires additional labor. Within the 30-day window, the resizing cost will be determined by the labor and materials used, or not exceeding 15% of the purchase price (whichever is less). After 30 days, the resizing cost will be based on labor and materials, or not exceeding 30% of the purchase price (whichever is less).
Please note that in resizing a wood ring, the original wood needs to be removed and replaced, so grain and color may vary from the original.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- Provide you with information or advertising relating to our products or services when in line with the preferences you have shared with us.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may also use this information in remarketing and advertising efforts.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt-out of targeted advertising by:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
517 King Street, Bridgewater, NS, B4V1B3, Canada
Terms of Service:
TERMS OF SERVICE
This website is operated by Northwood Rings. Throughout the site, the terms “we”, “us” and “our” refer to Northwood Rings. Northwood Rings offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors,
Policies Updated As Of July 30, 2023. These Policies Are Subject To Change At The Discretion Of Northwood Custom Jewelry.