Our Policies at a Glance
We have full confidence in our products and services, which is why we've curated a comprehensive list of benefits. Our commitment to fairness ensures that you can place your trust in us with absolute confidence, too.
One Complimentary Resize
Within the first year of your purchase, enjoy one complimentary resizing for any resizable Northwood Ring*, within two full sizes up or down from the original size. If you need more than two sizes difference, labor will remain free, but fees may be applicable for materials.
*Offer not valid for rings that state they cannot be resized at time of purchase. Please see exchange policies for more info.
All our jewelry pieces come with a lifetime warranty against manufacturing defects. This includes a promise to refurbish and refinish, ensuring your jewelry always meets our highest standards. For wood rings, this also includes refinishing and replacement of wood or alternative materials that may become damaged for any reason at any time.
One-Year Comprehensive Coverage
In addition to manufacturing defects, we offer one-year comprehensive coverage for any issues that may arise, including accidental damage. This covers issues like prongs, missing melee stones, or other issues within the first year of wear.
*Large gemstone loss is not covered, and expensive gemstones should be insured under your homeowners or renters insurance. Jewelers Mutual also offers coverage for US customers.
90-Day Return Policy
We're confident you'll love your purchase. Return it within 90 days for a full refund* or exchange. Customized and specially made pieces are eligible for exchange or store credit within this period, unless otherwise noted at the time of purchase.
*Original shipping costs will be deducted from any refund. Jewelry must be returned in unworn, original condition. Wear and damage may result in fees or ineligibility for return.
Added inscriptions do not void your return but will incur a $35 fee for removal.
Wedding Day Guarantee
We understand the importance of your special day. Our return and exchange policy extends beyond the wedding date. Provide proof of your wedding date, and we'll extend the exchange and complimentary resizing period to ensure your rings are perfect for your big day.