Warranty Repair
- Description
- Info
A piece of jewelry has been repaired under warranty (without charge) and is now ready to be returned.
Instructions:
- Place item in your cart
- On checkout, choose the best option for return shipping
- We will ship your item back as soon as we receive payment and your item is ready to ship
If you do not see a shipping option, please reach out to us so we can find another method for you.
Ships Duty Free to USA
Free shipping on orders over $500
2 Year Warranty
Have a question or need assistance?
Our knowledgeable team would love to help.
FAQ
Can I Customize This?
Absolutely! We love to work with our customers to make their jewelry truly their own.
Reach out to us and we can work together to make exactly what you've been searching for.
Can I Send My Own Materials?
Most of the time, yes! We love to rework customer materials into our pieces.
It's best to reach out to us with your ideas and we can work with you individually on the material you have.
Can You Rush My Order?
We always try our best to help our customers meet their goals, but some things can't be rushed.
Since all of our pieces are handmade to order there is a certain time constraint we have to work within.
It's best to reach out to us with your deadline before ordering if you are on a tight schedule.
Shipping
Why does this ship Duty Free to the USA?
These products are made entirely in Canada at our Nova Scotia workshop. The USMCA (United States, Mexico, Canada Agreement) means that products made in these locations can ship duty free to the others listed in the agreement.
Does that also mean it ships to Mexico duty free? Yes, although shipping costs may be prohibitive but we'd love to work with you if you live in Mexico.
Shipping Providers
We offer shipping through UPS or Canada Post/USPS.
Each ring is made to order and may take several weeks to create, but when it is ready to ship we send it so it arrives quickly and discreetly.
Order Tracking and Insurance
Your ring will ship with full insurance and with tracking.
You can easily follow it's progress and rest assured that your package will be delivered safely.
Discreet Packaging
While orders shipping over international borders will have some information attached that may give away what is inside, the box itself and name is discreet to help hide any surprises.
You can also work with us to find a UPS Access Point where it will be delivered away from your home.
About us
Craftsmanship
At Northwood, our dedication to craftsmanship ensures that every piece of jewelry is meticulously crafted to perfection. Made by our talented team in our little studio in Nova Scotia, our creations reflect our unwavering commitment to quality.
Creativity
Our team infuses every piece with heartfelt creativity. We're here to collaborate with you, tailoring each creation to your unique style, or you can choose from our thoughtfully designed pieces, all crafted with love and passion. Your vision becomes our inspiration.
Connection
We believe in creating jewelry that fosters connections, celebrating the love and relationships that make life truly special. In addition, we take pride in taking care of our jewelry and our customers, ensuring your experience with Northwood is exceptional in every way.